What is IT field support?

Field support is the attention of technical support services to incidents and IT requirements on user demand. The services served are those that cannot be resolved remotely and that require on-site attention.

IT field support is focused on those companies that have branches in different strategic points of the Mexican Republic.

The main sectors that use support are financial and services, such as banks, savings banks, self-service stores or service modules in shopping centers.

For this scheme to work, it is important to define an SLA . This type of model gives the client peace of mind, since the service is covered in a defined period of time according to the priority of the incident and / or requirement.

The personnel performing the service must have everything necessary for their attention: car, tools, media and, above all, focus on compliance with the SLA.

IT field support allows us to expand our presence in most states of the Republic.

Read More: it support analyst salary

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